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Don't do business with Simple Global, our former fulfillment partner!

  This is the story of a relationship with a trusted vendor, gone terribly wrong. We are ending our relationship with Simple Global (located in Delaware), our fulfillment partner and urge other Makers who are considering fulfillment vendors to steer clear of this company - www.simpleglobal.com  The story actually begins about a year and a half back with our original USA manufacturing contractor. Krallcast (located in California) had been casting the steel heads for the Trucker’s Friend (and HRT) and then sharpening the blades, assembling the handle and fulfilling customer orders.  Over the previous two years the quality of work had gotten progressively worse and we suffered delays of up to 6 months in production of the tools. Meanwhile, Krallcast...

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So, Your Trucker's Friend has a dull blade

So you purchased your Trucker's Friend, got the package in the mail and were ready to really see what this baby could do (only to later discover that the blade was well, sort of dull). The lack of sharpness provided on the curved blade of the Trucker’s Friend has given many customer reason to contact us asking  why we sent them such a dull blade and or advice on how to sharpen the TF’s curved axe. The short answer to the first question is that, for safety reasons, the Innovation Factory decided to put the choice in the customer’s hand. In this way, it is up to you, the consumer, to decide how you want to hone the sharpness of...

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